FAQ

 

1. How do I make a reservation?

You may either book an online reservation conveniently through this website or email us info@noblestay.com

2. What is Travel Insurance?

 Noble Stay, LLC offers Red Sky Travel Insurance to all of our guests for their own financial protection and can be purchased during the booking process, whether online or with a Platinum reservationist over the phone. Please visit, http://www.suntrippreserver.com, to review information regarding the Red Sky Travel Insurance Sun Trip Preserver Plan. Travel Insurance can help protect you from certain unexpected risks offering protection for Trip Cancellation, Trip Interruption and Travel Delay. The Red Sky Travel Insurance can be purchased during the booking Red Sky Travel Insurance must be purchased at the time of booking.

 All Red Sky Travel Insurance policies purchased at booking are automatically protected by the Pre Ex Waiver, which protects all guests and defined family members with any Pre-Existing Conditions! Red Sky Travel Insurance is not available to purchase once a specific storm is declared a hurricane.

3. What is the Damage Waiver Fee?

A nonrefundable Damage Waiver Fee is required for all reservations. Manager requires a valid Visa, Master Card, American Express or Discover Card number on file to cover any reported damage to the Property and its contents, not to exceed the amount of coverage (up to $1,500.00 if reported unintentional damage). The Damage Waiver Fee does not cover intentional damage, theft, unauthorized entry into the owner’s supply closet, unauthorized pets, Check-out after 10:00 a.m. on Departure Day, Check-in before 4:00 p.m. on Arrival Day, extensive cleaning required at check-out, smoking, exceeding occupancy or parking limits, any reservation made fraudulently by an underage guest, loss of use of the covered property, and any other charges/policies in this Agreement including any fines imposed on Manager by the city, county, or state authorities or by the homeowners’ or condominium association as the result of violation of any law, ordinance, rule or regulation or any fines or costs levied against Guest or Guests party. Any of the above costs will be charged immediately to the Guest’s credit card on file. Guest assumes full responsibility for any items found to be missing and any damage caused by misuse, negligence or action on Guests or Guests partys part, except in the case of normal wear and tear, and for damages reported to Manager within 24 hours of check-in.

4. What supplies are provided in my vacation rental?

Linens & towels (Bathroom, Kitchen and Bedroom) are provided and are the renters responsibility to wash, if needed. If requested, we can supply new towels and linens for a fee. Guests are to provide their own beach towels. The provided towels and linens may not be removed from the unit. Your reservation includes a one-time linen and towel set-up, an initial starter set up of trash liners, dishwasher detergent, paper towel, toilet paper and facial soap. The guest is responsible for purchasing these items, as well as cleaning supplies, once the initial supply is gone. Noble Stay is prohibited from stocking units with any food or beverage products due to the Food and Drug regulations. Noble Stay, LLC reserves the right to charge for lost or damaged linens.

5. What is the housekeeping schedule?

 Your vacation accommodations will be cleaned and inspected prior to your arrival and after your departure. You will be responsible for the cleaning of your own unit during your stay and for leaving the unit in good condition at check-out. Daily maid service is not included. We respectfully request that you remember that you are staying in someones home during your vacation; please treat it with care as you would your own.

6. Is there an Age Requirement?

We do have a strict age requirement with all of our vacation rentals. All guests must be 25 years of age or older and provide proper identification. Children and guests under 25 years of age are welcome when accompanied by a parent or guardian.

7. What time is check-in/check-out?

Check-in time begins at 4PM Eastern Time. Your keyless entry code is programmed to allow access to your unit at 4PM Estern Time, on your scheduled arrival date. In some cases, access to your unit may be delayed due to unavoidable housekeeping or maintenance issues, causing access to be delayed until 5PM Estern Time. There will be NO discounts offered due to a late check-in. To inquire about an early check-in or the status of your unit, please contact Noble Stay, LLC at info@noblestay.com or 904-712-6700.

Check out time is 10AM Eastern Time. Your keyless code is programmed to deactivate at 10AM Easter Time on your scheduled departure date. All guests must enter the Guest Departure Code when checking out of the unit. Late check outs will be charged a $200 fee. Time is determined by your lock deactivation code.

8. Where do I check-in?

Noble Stay, LLC has installed keyless entry on all of our rental properties for the added security and convenience of our guests/owners. The door code will activate at 4:00pm Eastern Time and you may go straight to your vacation rental at that time. You do not need to check-in at our office.

9. What are the check-out procedures?

  • Please remove all trash from the unit and place in the appropriate areas for pick-up
  • Load & Start the dishwasher
  • Double Check for all personal belongings
  • Secure ALL exterior doors and windows
  • If the trash day from the city is your departure day, please take the trash bin out to the curve the night before checking out day.
  • Please ensure the door is locked, then enter 123456 and press ✓. This will inform us that you have left the property